Services

Circulation services

In order to borrow material, users are required to complete a membership card and provide the following documents and information:

Additional Notes:

Visitors are welcome and may use the collections on a reference basis. Visitors are advised to make their presence known to the User Services Librarian. Groups must make prior arrangements.

Lending procedures

Student, staff or library cards should be presented when taking out library materials.

Loans

Books and other library material from the main collection (open shelf) may be borrowed. Once you've made your selection take the material to the circulation desk with your borrower card where it will be issued.

Books and other material from the Reserve Collection (Short Loan) may be requested at the Short Loan Section. Student cards must be presented before material will be issued. This material is reserved for under-graduates for a period of two hours only. Overnight loans are possible from 21:30. All material must be returned by 08:00 the next morning.

Security System

On leaving the Building, borrowers must hand over all library material to staff at the circulation desk. The Library staff will then check that items are issued correctly. It will now be safe to leave the Library.

Returns

When returning library material borrowers must wait for items to be cleared from their record and ask for the receipt. They will be informed of any outstanding fines. Fines must be settled before more items will be issued.

Renewals

Books and other library material may be renewed twice providing that no other reader has reserved the material. All library material must be renewed before the loan period expires. Material to be renewed should be brought to the circulation desk, renewed by phone at 061-2063059/3538 or online at http://millennium.unam.na.

Subject / Faculty librarian services

Your Passport to a Better Service: Benchmarks for Subject Librarians

1. The University of Namibia Library

The UNAM Library provides various library and information services in support of the university goals of teaching and learning, study and research. UNAM Libraries undertake to provide the highest quality service to all patrons, and to offer instruction and equitable access to information resources. This document is prepared by the Library in its efforts to reach out to Deans, Directors, Faculties and Departments and to sensitise them about the subject librarians and how they coordinate faculty work and their daily library duties.

1.1 Standards of services

Departments, faculties, students and all library users may expect:

• Courteous and timely service.
• Respect for all questions and the best available answers.
• Knowledgeable, attentive and non-judgmental fulfillment of information requests.
• Confidentiality.
• Proactive approaches and creative solutions to problems and service requests.
• Collaborative responses from trained and skilled staff.

1.2 This document serves to strengthen the working relations between the Library and the UNAM community by clarifying the following:

1.2.1  The Library has a dedicated Subject Librarian to serve the needs of teaching and learning, study and research. The Subject Librarian is a conduit or a surveyor belt between the Library and the University community;

1.2.2  The Library has a dedicated Subject Librarian to serve the needs of teaching and learning, study and research. The Subject Librarian is a conduit or a surveyor belt between the Library and the University community;

1.2.3  The Library has a dedicated Subject Librarian to serve the needs of teaching and learning, study and research. The Subject Librarian is a conduit or a surveyor belt between the Library and the University community;

1.2.4  The Library has a dedicated Subject Librarian to serve the needs of teaching and learning, study and research. The Subject Librarian is a conduit or a surveyor belt between the Library and the University community;

1.2.5  The Library has a dedicated Subject Librarian to serve the needs of teaching and learning, study and research. The Subject Librarian is a conduit or a surveyor belt between the Library and the University community;

1.2.6  The Library has a dedicated Subject Librarian to serve the needs of teaching and learning, study and research. The Subject Librarian is a conduit or a surveyor belt between the Library and the University community;